Description
This course provides an in-depth exploration of the operational systems, quality improvement frameworks, and performance management practices used in contemporary healthcare organizations. Students examine key concepts such as patient flow, process redesign, accreditation and regulatory compliance, risk management, and data-driven decision making. Through active-learning approaches – including case analysis, simulations, problem solving labs, and applied quality improvement projects – students learn to evaluate operational challenges and design strategies that improve efficiency, patient outcomes, and organizational performance.